Shipping & Returns Policy
As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and easily as possible, you may Click Here to resolve your issue.
Shipping Methods and Costs
Diamond Council of America offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories. MERCHANT uses US Postal Service, UPS and FedEx.
Returns and Exchanges
100% SATISFACTION GUARANTEE (This is the return policy for our merchandise. For our course refund policy please click here.) If you are ever unsatisfied with a product purchased from Diamond Council of America, for any reason, simply return the item(s) within 30-days in “like-new” condition with the original packaging for a full refund, credit, or exchange. Shipping and handling fees are non-refundable.
Returning an item to a Merchant
Please include the invoice and/or a brief note explaining how you would like us to handle the return (refund, credit or exchange).
For orders placed in error or other than receipt of the incorrect or a defective item, the cost and responsibility to ship the product back to Diamond Council of America shall be that of the customer. Used items cannot be refunded, and items returned without original packaging are subject to 15% restocking fee.
To return or exchange an item, please follow these simple steps:
- Contact our Customer Service department toll-free at (877) 283-5669 between 8am and 5pm CST to begin processing your return or exchange.
- Repack the gift in its original packaging, if possible, with the packing slip. Please be sure your Order ID is on the return label for fast processing.
- For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Diamond Council of America is not responsible for items damaged or lost in transit. If you are returning a item because it is damaged or defective or you did not receive the product ordered, Diamond Council of America will provide a prepaid USPS return label.
SHIP RETURNS TO
Diamond Council of America
3212 West End Avenue, Ste. 400
Nashville, TN 37203